Standard and Extended supportWorld-Class Support

Our support philosophy is “customer satisfaction comes first,” winning us a 5/5 ranking at Gartner Peer Insights.

Discover the benefits of our Hardware Replacement Program

Flowmon support options

Flowmon offers two support subscription options – Standard and Extended – to ensure the best possible performance of your solution and maximize your investment.


Next business day warranty*

On-site problem resolution by a certified technician by the next business day.

Regular updates and upgrades

All the latest updates and upgrades are available.

Extended hardware warranty

Up to 5 years.

Expert maintenance

Access to customer center, 8/5 support via phone or email, remote support over SSH, and expert network/security consultancy.

Threat intelligence for Flowmon ADS

Latest database updates essential for reliable zero-day threat detection.

24/7 phone support

Expert assistance is on standby around the clock.


Keep your hard drive

A failed hard drive replaced under warranty need not be returned.


High-priority case processing

Cases you open will be processed first.


Mission-critical 4-hour onsite HW warranty**

Failed mission-critical hardware will be replaced within four hours.


* Next business day hardware support of 100GbE network interface cards (applies to IFP-100000PROQSFP28, IFP-200000PRO-QSFP28) depends on current availability in the respective region.

** Availability may vary by country. Mission-critical 4-hour repair for hardware components does not include software configuration. Critical hardware components are stocked at a distance commensurate with 4-hour delivery.

*** Standard Support (formerly Gold Support) and Extended Support (formerly Platinum Support) are new names for the Flowmon Support offering. You can find detailed support overview in this document

Ask for premium support

Contact our specialist and choose the option that fits you.

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Find everything you need at the Kemp support site.

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